Refund policy

We are a small independent business, so please read this policy before ordering. Nothing in it affects your statutory rights.

Standard stocked items (shoes, tights, socks and ready-made garments): you may return these within 14 days of receiving them. Tell us within 14 days that you wish to return, then post the items back within 14 days of telling us, unworn, unwashed and in original condition and packaging. Return postage is paid by the customer; as a small business we cannot offer free returns. You can also leave returns at a Dexterity front desk at no cost, and we are happy to exchange sizes and collect returns through the front office free of charge. Refunds go to the original payment method within 14 days of us receiving the return.

Underwear: cannot be returned or exchanged unless faulty, for hygiene reasons.

Bespoke, made-to-order and personalised named items and anything printed or embroidered to order, including named items, is made to your specification. Under the Consumer Contracts Regulations 2013 these are exempt from the 14-day cancellation right. Once printing or production has started, these orders cannot be cancelled, returned or refunded unless faulty. Please check all personalisation before ordering, especially the spelling of names. Text is printed exactly as entered.

Sizing: we offer a free optional sizing check before anything is made. If we confirmed measurements you provided and the finished item does not match them, we will put it right at no charge.

Faulty items: contact us and we will repair, replace or refund in line with the Consumer Rights Act 2015. We cover return costs for faulty items.